Requests routed across departments and answers drafted for staff, so residents and businesses reach a clear response.
Residents and businesses ask the government for things through a 311 line, a web form, email and the front desk. A request about a street, a permit or a bill can land in the wrong department, and the same question gets different answers depending on who replies.
A resident request agent reads your request system and your published answers. It sorts incoming requests, routes each to the right department, drafts consistent responses for staff to review and tracks every request until it closes. Leadership sees where requests stall.
Staff send every answer. The agent decides no outcome, grants no request and speaks to no resident on its own. A reviewer you name, often the manager's office or the communications director, approves the standard answers.
The agent reads your 311 or request system, shared mailboxes and published answers, using the access your IT team opens.
It sorts requests, suggests the department, drafts answers and lists requests that have gone quiet.
Staff read each draft, change it where needed and send it, and reviewed answers become the standard for the next request.
A city manager's office reviews open requests across public works, parks and code enforcement. The agent builds one list by department and age.
A county's communications director wants the same answer given for the same question in every department. The agent drafts it, and the director reviews the wording.
A town wants every request followed until it closes. The agent flags those with no reply and names the owner.
A council asks what residents are requesting most. The agent assembles a summary by topic and department for the manager to review.
Your 311 or resident request system, your web forms, your shared mailboxes and the pages you already publish, with access set by your IT and security team.
No. It decides nothing, grants nothing and speaks to no resident by itself. Staff send every answer.
They stay in your systems. Your IT and security team reviews access, and your attorney reviews data terms where needed. Examples never use names or addresses.
A reviewer you name, such as the communications director or the manager's office. Nothing becomes a standard answer without that review.
One department's requests go first. After leadership has seen the results, more departments are added to the same view.
No. The team replies, listens and decides. The agent sorts and drafts so staff spend their attention on residents.